Trade Facilitation : SON Improves Staff Capacity On Disputes Resolution Techniques

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The Standards Organisation of Nigeria (SON) in its continuous effort in enhancing service delivery alongside stakeholders compliance to stipulated standards, has improve the capacity of its staffs by embarking on Alternative Dispute Resolution (ADR) techniques .

The move according to  the agency boss, Dr Osita Aboloma was aimed at saving costs while also mitigating the suspension of economic activities that might arise from enforcing its statutory regulatory functions on importers of sub-standard goods to the country.

Dr Osita Aboloma, added that ‎ADR has been used as an instrument of standardisation and quality assurance in developing most economies across the world hence, Nigeria needed follow the trend in its quest to achieve economic growth and development.

He  explained  that the ADR became necessary to complement the Federal government’s ease of doing business policy  during the flag-off of the ADR training of the Agency  State Coordinators in the Northern, Zone, at Abuja recently,  that the agency is equipping its state heads across the federation with techniques across global trend on dispute resolution.

Even though the general provisions in the new SON Act has empowered the agency to prosecute perpetrators of substandard products manufacture, importation and distribution while also providing stiffer penalties for convictions including jail terms, the agency is still exploring measures at resolving conflicts without wasting resources or stalling economic activities.

According to him, SON had so far trained about 40 of its staff from different departments on ADR and plans to train many more. The SON chief executive stated that ADR provides greater choices for settlement of disputes and misunderstandings in the workplace, businesses and private interactions under a win situation.

Aboloma said, the agency has been empowering its staff with skills to handle conflicts that may arise from complaints handling, market survey and stakeholders engagement, adding that it was strengthening its internal mechanisms to combat substandard products head on while urging all Nigerians to join hands with SON in order to create greater opportunities for genuine and certified locally manufactured products to thrive.

He however pledged the agency’s total commitment to protecting the lives and property of Nigerians as well its economy using the instruments of standardisation and quality assurance.

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